Reading Branch NAACP Tours Berks 911 Operations Center

Members of the Reading Branch NAACP visited the Berk County 911 Operations Center to learn about the infrastructure that keeps the community safe. Stacey Taylor, President of the Reading NAACP lead the group, which started with a presentation by Brian Gottschall, Director of Emergency Services, followed by a tour of the dispatch floor by Senior Watch Officer Todd Boughter.

“I’ll never take 911 for granted” said Taylor. That was the reaction from the group as they walked through the dispatch floor. The disbelief is typical as very few Berks residents take an interest in how the 911 system functions.

- Advertisement -

For example, the dispatch center handles administrative calls for a few local police departments during their off hours, Todd Boughter mentions that residents have called in from time to time asking for a specific officer or detective.

Believing they are calling the police station callers are sometimes surprised to find out they are calling the operations center instead of their local station.

A few statistics from the night

  • 100 Full Time & 40 Part Time Employees work for Berks Emergency Services.
  • 22 Physical Operating Site including 10 Vehicle Response Teams.
  • Services 410,000+ Residents (6th largest in PA).
  • Call Center Receives 1750 calls per 24 hour period. Average of 75 per hour.
  • 99.58% of all calls are answered within 10 seconds or less.
  • Dispatchers work on 12 hour shifts rotating throughout the week.
- Advertisement -
Reading Magazine
Reading Magazine
Thanks for supporting an independent, locally owned publication. Be sure to tell your friends about us!
scattered clouds
78.4 ° F
81.4 °
74.9 °
46 %
40 %
80 °
84 °
88 °
78 °
79 °

Hot off the press

Suzy Rae Design, LLC: Crafting Imaginative Print & Web Solutions for Two Decades

Suzy Rae Design, LLC is proudly commemorating its 20th anniversary in 2024, marking two decades of inventive solutions and...

Hope Rescue Mission serves as beacon of hope for homeless and hungry

Since 1894, Hope Rescue Mission has been helping men in Berks County have a place to sleep, something to...

Jobany Bedoya: Entrepreneur, DJ and founder of Wednesday Diversity Mixers

It's evident that Jobany Bedoya, the founder of the Wednesday Diversity Mixers, is not just an entrepreneur but also...

Reader Favorites